When you have one chance to get your event right, picking a new audio visual supplier can be a challenging process. But it doesn’t have to be.
We are an audio visual company that’s as relentless about relationships as we are about technology. Our clients hire us because of our capabilities but work with us year after year because we service the heck out of them – from the moment we have our first call until the last attendee leaves (and beyond).
After working with hundreds of customers, we have an almost 100% happiness rating (98% of our customers rate us a 9 or 10 out of 10). We have virtually no employee churn. 96% of our customers are repeat. And, most importantly, we’re making a difference in partnership with our customers.
However insurmountable the obstacle may seem, we are engineers of the impossible. Creative thinking and problem solving are our super powers. Because the only thing certain about events is that they’re uncertain. Plans that have been made months in advance will change a minute before showtime. People will go dramatically off-script. And, technology will inevitably fail. So we train in the fine art of bobbing and weaving – anticipating the unexpected and being ready with a solution
An AV company unlike any other, we are relentlessly perfecting the way that we do business. We orchestrate moments that are so amazing, so smile-inducing, so sigh-of-relief-worthy that customers become rabid fans. We believe the experience is absolutely everything. At every interaction we’re looking for ways to slay (in a great way).
Just like a good friend, we know what keeps them up at night. We know their dreams. No matter what they need, or at what hour, we’re here for them. We are their rock. Because when they’re up at 2am, staring at the ceiling, scrutinizing everything that may go wrong on their big day, we want to be the one thing they know they don’t have to worry about.
We may be in the business of selling technology, but we believe…
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”